Refund, Return and Repair Policy
This Refund, Return and Repair Policy is applicable to purchases made via moraaustralia.com and at MORA Australia stores.
At MORA Australia we want our customers to be completely satisfied with their purchase. It is our promise to you that when you purchase a product from MORA Australia, it is Brand New and has never been slept on by anyone else and as such, we do not normally provide exchanges or refunds for changes of mind or incorrect sizing for reasons of cleanliness, health and sanitation. Once a product leaves our possession, we will not return it to our stock for re-sale. This can be compared to the returning of used undergarments to a department store which is unacceptable. Keep in mind that faulty items can obviously still be returned and exchanged for the same make, size, colour and style so long as the cause of damage was not misuse, negligence or accident.
We therefore recommend you read our Refund, Return and Repairs Policy prior to you making a purchase from MORA Australia, so you are familiar with our policy on refunds, returns and repairs and your rights under the Australian Consumer Law.
We also recommend you immediately inspect any goods that we deliver to you or that you collect from a MORA Australia store, to ensure you are completely satisfied with the goods, including that the goods are of acceptable quality, and match the description we have provided to you.
If you have any questions about this policy, please contact us via email at our contact us page.
About our Refund, Return & Repair Policy
This is the Refund, Repair and Return Policy of MORA Australia, and applies where you make a purchase online from www.moraaustralia.com or from a MORA Australia store.
Change of Mind
choose carefully as refunds are not normally provided where you have
simply changed your mind, made a wrong selection or simply found the
goods cheaper elsewhere. We recommend you carefully review any orders
before adding them to your shopping cart and proceeding with your order. We provide as much information as possible to assist with your decision including measurements, colours and styles and images.
Gift cards are non-refundable.
Consumer Guarantees and Your Rights Under the Australian Consumer Law
Under the Australian Consumer Law, you have guaranteed legal rights for goods and services you purchase. These are called consumer guarantees. If you believe an item is faulty, you may have rights to a remedy under the Australian Consumer Law. These rights are not limited by a defined timeframe, however, the Australian Consumer Law does recognise that the relevant time period may vary by product (or service) depending on the nature of the goods (or service), the price paid and any representations made about the goods (or service).
Where you believe an item is faulty, it may be necessary for us to send your goods to the manufacturer or their service agent for it to be assessed within a reasonable period of time. If there is a major failure with the item, you may choose a refund, exchange or repair. If the failure is minor, we will repair the item (or, at our discretion, we may replace the item) within a reasonable time.
Where an item is damaged through misuse or abnormal use, MORA Australia cannot provide a refund, exchange or repair, whether the fault is identified by MORA Australia, the manufacturer or their service agent.
MORA Australia will require satisfactory proof of purchase before providing a remedy under the Australian Consumer Law.
There may be circumstances where you are not entitled to a remedy.
For further information about the Australian Consumer Law and consumer guarantees, please visit www.consumerlaw.gov.au.
Goods Damaged in Transit
If any goods arrive damaged, please contact us via email at our contact us page as soon as possible. MORA Australia will either arrange for a replacement of the goods or refund the price to you. Damaged goods must be returned in the condition received by you with all original packaging, accessories and/or manuals.
Refunds will be made by MORA Australia via the same method of payment you used to make your online or in-store purchase. Refunds will normally be processed within seven (7) days.
Return shipping will be at the customer’s expense.
Returns and Repairs
You may return goods we have delivered to you by mail by contacting us via email at our contact us page.
You may also contact or attend the MORA Australia Store where you collected your goods, or where your goods were despatched from, and a MORA Australia staff member will assist you with any return or repair. This may include inspecting the goods, arranging for the goods to be sent for repair, or providing you with a replacement.
Goods must be returned within a reasonable time. This timeframe may vary from product to product and may depend on the type of product you purchased and the price you paid.
Goods returned for repair will be assessed and/or repaired within a reasonable time. You may be provided with an indicative repair time, which time may vary due to reasons beyond ours or the repairer’s reasonable control, such as part availability and incorrect fault description.
You may be required to pay labour, assessment and/or freight fees, such as where goods are assessed to have been damaged by misuse or accident, or where your rights under the Australian Consumer Law or any manufacturer’s warranty do not apply. We may provide you with an indicative fee, which fee may vary due to reasons beyond our control.
Where you have any questions or concerns relating to your Order, please immediately contact us via email at our contact us page.
MORA Australia Refund, Return and Repair Policy Version 1.24 July 2016